At RETURN & REFUND POLICY
THREE ELIXIR
At THREE ELIXIR, customer satisfaction is our priority. We strive to ensure a smooth shopping experience; however, if you face any issues with your order, please review our return and refund policy carefully.
Note: The Everyday Combo Page is a sister concern of THREE ELIXIR. All rules and regulations are governed and maintained by THREE ELIXIR.
1. Immediate Return at the Time of Delivery
If you choose to return a product at the time of delivery, the following conditions apply:
- The customer must pay the delivery charge immediately.
- If the full Cash on Delivery (COD) amount has already been paid, the refund will be initiated.
- The refund will be processed within 3 working days after confirmation.
2. Return Conditions
To be eligible for a return, the following conditions must be met:
- Return Window: Products must be returned within 3 days of delivery.
- Product Condition: Items must be unused, in original packaging, and with all tags intact.
- Promotional Items: Any complimentary or promotional items must also be returned.
- Eligible Reasons for Return:
- Damaged product
- Defective product
- Incorrect product description
- Size or color mismatch
3. Exchange Policy
- Exchanges are subject to stock availability.
- If the requested size or product is out of stock, THREE ELIXIR is not responsible for arranging an exchange.
- Only one (1) exchange is allowed per order.
- Delivery charges for exchange must be paid in advance:
- Inside Dhaka: BDT 100
- Outside Dhaka: BDT 150
- Additional exchanges after the first exchange are not permitted.
4. Stock Clearance / Discounted Sale Policy
Products sold under Stock Clearance, Discounted Sales, or Special Offers are subject to the following rules:
- No refund is applicable on stock clearance or discounted items.
- Customers are fully responsible once the product is accepted from the delivery personnel.
- Customers are strongly advised to check the product in front of the delivery person.
- If any issue is found at the time of delivery, the customer may return the product by paying only the delivery charge.
- Exchange will be applicable only if the required size or product is available in the warehouse.
5. Refund & Replacement Policy
- Non-Refundable Charges:
- Cash on Delivery (COD) convenience fee
- Shipping & delivery charges
- Refunds will be processed after inspection of the returned item.
- Please allow 7–10 business days for refund processing.
- Refunds will be issued to the original payment method used (Card / Mobile Banking / Other).
6. How to Initiate a Return
To initiate a return or exchange:
Provide your order number and clear details of the issue
Contact our Customer Support Team within 3 days of receiving your order
